Support

Write to [email protected] and a person on the Snugit team will answer, usually within one business day. Tell us the email you sign in with and what you were doing when something went wrong.

You can also call (512) 765-4512 or write to Wispr Inc., 12600 Hill Country Blvd, Ste R-130 PMB 1047, Bee Cave, TX 78738.

Signing in

Sign in with Apple, Google, Facebook, or a six-digit code sent to your email. There are no passwords. If a code does not arrive, check your spam folder and ask for a new one; only the newest code works, for 10 minutes.

Feedback and anonymity

Feedback goes only to the people who run the business. With "Make yourself anonymous" switched on, the business sees your words but never your name. The guide inside the app explains every screen.

Snugit+ for business owners

Snugit+ is a subscription bought through the App Store or Google Play. To cancel or change it, open your App Store or Google Play subscriptions; deleting the app does not cancel it. To restore a purchase on a new phone, open Snugit+ in the app and tap Restore Purchases.

Claiming a business

Claim a business from its page in the app with a photo of your business license. We review each claim by hand; if yours is turned down, the app says why and you can try again.

Reporting abuse

Report a business from its page in the app; business owners can report a patron from the feedback conversation. We review every report against the Community Guidelines.

Deleting your account

Delete your account in the app under Settings → Delete account. It removes your account and your personal data as the Privacy Policy describes. You can also ask us to do it at [email protected]. What is deleted and what is kept.