Deleting Your Account and Data

You can delete your Snugit account and personal data at any time, in the app or by email. This page explains how, and what happens to your data.

Delete your account in the app

1. Open Snugit and tap the gear at the top right of the Search tab, the Profile tab, or the My Business tab to open Settings.
2. Scroll to the bottom. Under “Danger zone,” tap Delete account.
3. Pick a reason. If you like, say more in the box under it; this goes to the Snugit team without your name. Tap Delete account.
4. Snugit asks “Are you sure you want to delete your account?” Tap Yes.

Snugit says “Account deleted,” and your account is closed at once.

Ask us by email

If you cannot use the app, email [email protected] from the email address on your account, with the subject “Delete my account.” We may write back to confirm it is you. We delete the account within 30 days of confirming, and tell you when it is done.

This applies too if you signed in to Snugit with Facebook, Google, or Apple: removing Snugit from that account’s settings does not delete your Snugit account, so please delete it in the app or by email.

You can also ask us to delete some of your information and keep your account: email [email protected] and say what you would like deleted.

What is deleted

• Your name and email address, and your account: we keep only an internal number marked deleted, so nothing can be tied back to you.
• The coupons you collected, and the record of which ones you used.
• Your notifications and notification settings.
• Your search history and recently viewed businesses.
• Requests you made to be told when Snugit reaches an area.
• Your email address from our record of the emails we sent you.
• The email address you shared with patrons in replies, if you ran a business.
• Your place on any business team, and your ownership of any business on Snugit. The business stays on Snugit without an owner, and someone else can claim it.
• Your requests to claim a business or add one by hand, including any still waiting for review.
• The coupons you created for a business you ran, and invitations to join a team that were sent to your address.
• Your link to the usage statistics we keep; they stay, tied to no one.

What stays, without your name

Your feedback stays with the businesses you sent it to, because it is part of their record. Your name and the contact details you shared are removed, and it is shown under a code. Feedback you sent with your name gets a new code, kept apart from the code on anything you sent anonymously, so nothing ties the two together. Feedback still waiting to be delivered is delivered without your name.

Replies you sent for a business stay with that business, as part of its record.

Reports you filed and messages you sent to the Snugit team are kept, no longer tied to you, so the team can finish handling them.

The reason you gave for leaving is kept without your name, to help us improve Snugit.

Backups of our database are made once a day. Your information can stay in them for up to 42 days after deletion, until those backups are deleted. We may also keep information longer where the law requires it, or to resolve a dispute or enforce our terms.

Subscriptions

Deleting your account does not cancel a Snugit+ subscription. Cancel it in your App Store or Google Play subscription settings, so you are not charged again.

Questions

Write to us at [email protected]. Our Privacy Policy explains the rest of how we handle your information.

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