For businesses
Hear it from your patrons before the internet does.
Patrons tell you what's great and what's not, right in the Snugit app. Only your team reads it, so you hear about a problem while you can still fix it.
Free to read every note. Now in Kyle and Buda, TX.
Get started
Your business on Snugit in three steps
Get the app
Download Snugit from the App Store or Google Play when it arrives. It's the same app patrons use.
Find your business
Most businesses are already on Snugit, listed from Google. Search for yours and open its page.
Claim it
Send a photo of your business license. Once the Snugit team approves it, the business is yours, with a free month of Snugit+.
Feedback no one else sees
Read every note patrons send you on Snugit, privately, so a problem reaches you before it turns into a 1-star review.
- Nothing patrons write is ever posted publicly.
- Unread notes come first, marked with a dot.
- A patron can stay anonymous. You see "Patron" and a code instead of their name.
- Answer any note with one of four ready-made replies, at no cost. Writing your own reply comes with Snugit+.
Insights: what your feedback adds up to
Snugit sorts your notes into subjects: what to fix, what's working, and one-off mentions to keep an eye on.
- Each subject comes with strategies to try.
- Talk any subject through with your AI consultant, a chat that knows your feedback.
- A one-off mention becomes a subject once three different patrons raise it.
Snugit learns your business
What you tell Snugit, in a chat or a reply, becomes a signal. Signals lists everything Snugit knows about your business.
- Your replies and your AI consultant both read it, so you never say a thing twice.
- Each signal says where you said it, so you can check where it came from.
Replies that answer for you
Choose how much Snugit does: drafts you approve, or replies it sends on its own, in your voice.
- Snugit answers patrons' questions from what you've told it, like your hours or whether you cater.
- Serious notes and requests for money back always wait for you.
- Not ready for AI? A quick thank-you to every new patron is free, without Snugit+.
Thank-you coupons
Add a coupon to a reply as a thank-you, and bring a patron back through your door.
- Add one to automated replies, with every reply or only when a patron had a bad experience.
- The patron shows it on their phone at your counter, and each coupon can be used only once.
Managers
Add managers who read and answer notes. The team and billing stay with you.
- Managers don't need Snugit+ of their own. Yours covers them.
- Run more than one business from the same account.
Owner stories
Four owners, four local places
Pick a story to read or listen to. Tap a feature in the story to see how it works in the app.
Pick a story
Pricing
Free to start. Snugit+ when you want help.
Free
$0
For every business on Snugit
- Read every note patrons send you
- Reply with four ready-made replies
- An automatic quick thank-you to every new patron
- Claim your first business
Snugit+
$69.99a year
About $5.83 a month
- Everything in Free
- Write your own replies, or have AI write them
- Replies that send on their own, or drafts you approve
- Add a coupon or your contact information to a reply
- Insights, with your AI consultant
- Signals: Snugit learns your business
- Managers, and more than one business
- List a business that isn't on Google
Free for your first month once your claim is approved.
Prices are in US dollars, as the App Store and Google Play sell them. Snugit+ renews automatically until you cancel it in your App Store or Google Play subscriptions, and it covers every business you claim.
Questions
What owners ask us
Can anyone else see what patrons write?
No. Only you and the managers you add can read it. Nothing patrons write on Snugit is posted publicly.
Do I have to pay to read my feedback?
No. Reading every note, replying with a ready-made reply, and the automatic quick thank-you are free. Snugit+ adds the tools that do work for you.
Can I see who wrote a note?
The patron chooses. An anonymous note shows "Patron" and a code. A patron can also share their email with you, so you can write back directly.
What if a patron is abusive?
Open their note and report them to the Snugit team, block them, or both. A blocked patron's new feedback never reaches your business.
My business isn't on Google. Can I still join?
Yes. With Snugit+ you can list your business yourself, then claim it.
What happens if I cancel Snugit+?
Your notes stay yours to read and answer for free. Replies Snugit was writing for you switch off, so nothing goes out in your name that you didn't choose. Subscribe again and they come back.
Where is Snugit available?
In Kyle and Buda, TX, for now. More towns are coming.