For patrons
Say what you really think. Only the business hears it.
Snugit sends your note straight to the people who run the place. No public reviews, no stars, and your name only if you choose to share it.
Free for patrons. Now in Kyle and Buda, TX.
How it works
Three steps
Find the place
Search for a restaurant, shop or salon in Kyle or Buda, TX, and open its page.
Say what you think
Good or bad, type it or say it out loud. Stay anonymous if you'd like.
Hear back
The business answers you privately in the app, sometimes with a coupon.
Private, not public
No reviews and no stars. Your note goes only to the people who run the place, not to the internet.
- Nothing you write is ever posted publicly.
- Only the owner and the managers they add can read it.
Anonymous, with a code
Turn on Make yourself anonymous and the business sees “Patron” and a code, never your name. Each place sees a different code.
Say it your way, then make it nice
Type it, or tap the mic and say it. Then tap Make it nice to smooth out a rough note before it goes.
- Make it nice keeps your point and softens the wording.
- You see the new wording before anything is sent.
Ask the business anything
Ask right in your note, like whether they cater or what time they close.
- The answer comes back to you in the app.
Let them reach you
Want an email back? Turn on Your contact information and the owner can write to you directly.
- Your contact information stays hidden unless you turn it on.
Hear back, sometimes with a coupon
The business answers you privately in the app. Some add a coupon as a thank-you, for good notes and bad ones.
- “Feedback sent” lists every note you sent and whether it was read or answered.
- Show the coupon on your phone when you visit. Each one is used once.
Patron stories
Four patrons, four local places
Pick a story to read or listen to. Tap a feature in the story to see how it works in the app.
Pick a story
Questions
What patrons ask us
Does Snugit cost anything?
No. Sending notes, hearing back and using coupons are free for patrons.
Will the business know it was me?
Only if you want them to. With Make yourself anonymous on, they see “Patron” and a code instead of your name.
Is my note posted anywhere?
No. Snugit isn't a review site. Your note goes only to the business.
Can the business email me?
Only if you turn on Your contact information for that note. Otherwise they can answer you only in the app.
How do I use a coupon?
Open it in the app and show it when you visit. An employee marks it used, and each coupon works once.
Are there rules about what I write?
Be honest, helpful and respectful. The people reading your note run the place, and they have feelings too. Our community guidelines say more.
Where is Snugit available?
In Kyle and Buda, TX, for now. More towns are coming.